See It Before We Make It
We email you a free proof first. Ask for as many changes as you like, at no cost. Nothing is made until you say yes.
How it works
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Choose your pet photo
Upload a photo of your pet with your order. Our team will always reach out if your photo isn’t right.
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Customize & make it your own
Choose your mug size and whether or not you’d like your pet’s name included.
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Illustration & Delivery
Once you submit your order, we get to work on illustrating your design.
Frequently Asked Questions
What makes a good photo?
A clear, well-lit shot facing the camera, showing the head and chest. Natural light beats flash. Not perfect? Upload it anyway and we’ll tell you if we need another. More examples in our photo guidelines.
Do I really get a free proof?
Yes. Every order includes a free digital proof with unlimited revisions, no extra fee. You approve it before anything is made, and if we do not hear from you within 72 hours we go ahead and make it as it is, so your order is never left waiting. A reply holds it for as long as you need.
How long does it take?
Your proof usually arrives within 24 hours of ordering, and we go ahead once you approve it, or 72 hours later if we have not heard from you. Then we make it and ship it, and you’ll get tracking by email the moment it leaves the facility. Full timings are in our shipping policy.
Can I have more than one pet?
Each design is one pet. If you want two on one piece, ask us before ordering.
Is it dishwasher and microwave safe?
Yes. Both sizes are dishwasher and microwave safe.
What size options are there and what is it made out of?
We have 11 oz and 15 oz mugs. Both are white glossy ceramic with one handle.
Do I have to include my pet’s name?
No. You can have your mug made with or without your pet’s name.
Can I get a different color of mug?
Our mugs are only available in white.
Pet parents love it
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